Privacy Policy
General Information
SmileAtTheSun values user privacy and the protection of personal data. This policy explains what information may be collected from users of the platform, why this information is processed and how we aim to protect it.
By using the platform, you agree to the data processing practices described in this policy.
Information We Collect
The platform may collect certain user information for account creation, lead processes, security checks and platform operations.
This information may include:
- full name
- email address
- phone number
- country and region information
- agency information
- IP address
- browser and device information
- referral and platform activity records
- login activity
- lead activity
- customer contact information
- payout and payment information
For field marketer payout operations, the following financial information may also be requested:
- beneficiary name
- IBAN
- billing or address information
- tax or identification information
Why We Use Information
Collected information may be used for the following purposes:
- account management
- security checks
- fraud and abuse prevention
- lead and referral management
- payout and payment operations
- customer support
- platform operations
- improving platform performance
- compliance with legal obligations
Referral Tracking and Cookies
The platform may use cookies and similar technologies for referral tracking, security systems and user session management.
These technologies may be used for:
- referral attribution
- lead tracking
- session management
- security checks
- fraud prevention
- platform analytics
Cookies may remain temporarily stored on user devices depending on browser settings and session duration.
Certain platform features may not function properly if cookies are disabled.
Security and Fraud Prevention
SmileAtTheSun may use manual or automated systems to help protect platform security.
For security purposes, the platform may process:
- IP logs
- device information
- browser information
- login activity
- referral activity
- suspicious transaction records
These controls may be used to detect fraud, duplicate activity, spam, system manipulation attempts and platform abuse.
SmileAtTheSun may use customer feedback, reviews, complaints and direct customer verification to evaluate service quality, investigate operational issues, detect abuse and assess whether partner agencies continue to meet the platform's quality standards.
Information collected through these processes may be used when making decisions regarding listing visibility, payment holds, warnings, temporary suspensions or permanent termination of partner agency accounts.
Information Sharing
User information may be shared with relevant parties in the following situations:
- with partner agencies for lead and operational processes
- with operational parties required for payout and payment processes
- for security, fraud investigation or customer verification purposes
- with authorized authorities when required by law or official requests
SmileAtTheSun does not sell user data to third parties.
Third-Party Services
The platform may use third-party services, infrastructure providers, hosting providers, analytics tools or communication systems required for platform functionality and operations.
Partner Agencies and Lead Processes
Leads generated through the platform may be shared with the relevant partner agency. Customer contact information, booking requests or operational details required for the service process may also be shared with the relevant agency.
Partner agencies are independently responsible for the data they process within their own operations.
Users and partner agencies are responsible for ensuring that customer or operational information shared through the platform complies with applicable local laws and regulations in their own countries or regions.
Payment and Financial Information
Financial information collected during field marketer payout processes, including IBAN details, beneficiary information and billing information, may only be used for:
- payout operations
- accounting purposes
- fraud prevention
- legal compliance
SmileAtTheSun does not operate as a bank, escrow service or financial institution.
Data Retention
The platform may retain certain information for reasonable periods for purposes such as:
- security investigations
- fraud prevention
- accounting records
- legal obligations
- platform operations
- dispute resolution
Data that is no longer necessary may be deleted or anonymized after reasonable retention periods.
User Rights
Users may reasonably request to:
- access their personal data
- correct inaccurate information
- request account deletion
Certain information may continue to be retained for legal, accounting or security reasons where required.
Children’s Use
The platform is not intended for children. Individuals below the minimum legal age permitted in their region should not use the platform.
Platform Security
SmileAtTheSun applies reasonable technical and operational security measures to help protect user information. However, no internet transmission or digital storage system can be guaranteed to be completely secure.
International Use
The platform may be used by users from different countries. Users are responsible for complying with data protection, advertising, tax and commercial regulations applicable in their own countries or regions.
Policy Updates
SmileAtTheSun may update this Privacy Policy from time to time. Updated versions become effective once published on the platform.
Contact
For questions regarding this Privacy Policy or requests related to your data, users may contact us through the platform.